FAQ
About shopping
I haven't received an email after placing my order.
Once you have completed the procedures such as completing your membership registration and completing your order, we will immediately send you an email confirming your order.
If you have not received the email, it may be due to a delay in email delivery or an incorrect email address.
If you are a registered member, please check your registered email address from My Page after logging in.
In addition, please check the following other cases:
・The email is being treated as spam due to spam filter settings. ・Your email is set to receive emails from designated domains and cannot receive emails from "@bloomdogsupply.jp". ・Your email address is set to receive emails from designated email addresses and cannot receive emails from "@bloomdogsupply.jp". ・Your mailbox capacity is insufficient.
Please be especially careful if you are using carrier email from a mobile phone company.
Can I cancel my order after placing it?
Please note that we cannot accept returns, exchanges, or cancellations for reasons of customer convenience after the order process has been completed.
If you return an item because the size doesn't fit, you will be responsible for the return shipping costs, so please check carefully before purchasing.
Can I change my payment method?
You cannot change your payment method after your order has been completed.
Please be sure to check before confirming your order.
商品について質問があります。
商品のご質問はLINEをおすすめします。
(メールは100%返信していますが、お客様のメール設定で迷惑メールに振り分けられて気づかれないことが多々あります。)
ご質問する際は下記の項目を教えて下さい。
共通項目
- ご希望の商品名
- 犬種
- 体重
首輪、バンダナの場合
- ワンちゃんのキッチリ目とユッタリ目の首周り
- 色の質問の場合は被毛の色
- イヤイヤバックの有無
リードの場合
- 引っ張り癖の有無
- イヤイヤバックの有無
- 他の動物を見つけた時のダッシュの有無
お買い物について
注文後にメールが届きません。
会員登録完了・注文受付完了などの手続き完了後、すぐに完了メールをお送りしております。
メールが到着していない場合は、メール配信の遅延や登録メールアドレスが間違っている可能性があります。
会員登録をされた方は、ログイン後にマイページから登録メールアドレスのご確認をお願いいたします。
また、他にも下記の場合が考えられますので、ご確認ください。
・迷惑メール設定により、迷惑メール扱いになっている
・ドメイン指定受信をされていて「@bloomdogsupply.jp」からのメールを受信できない
・メールアドレス指定受信をされていて「@bloomdogsupply.jp」からのメールを受信できない
・メールボックスの容量が不足している
特に各携帯電話会社のキャリアメールをご利用の方はご注意ください。
ご注文後のキャンセルできますか?
ご注文手続きが完了した後の、お客様都合による返品・交換・キャンセルはお受け致しかねますので、あらかじめご了承ください。
サイズが合わないなど理由での返品は、返送時の送料などをご負担していただくことになりますので、よくご確認の上ご購入ください。
支払い方法を変更できますか?
ご注文完了後のお支払い方法の変更はできません。
ご注文確定前に必ずご確認ください。
About product delivery
When will my item arrive?
Purchases made before 2pm on business days will be shipped the same day.
Delivery times vary depending on the area, but if you use courier delivery, your item will arrive within 1 to 3 days .
If you choose mail delivery, the item will be delivered to your mailbox within 3 to 5 days.
Can I specify the delivery date and time?
If you use courier service , you can specify the date and time of receipt.
If you want the fastest delivery, please select courier delivery as the shipping method and do not specify a date and time .
Please tell me the shipping cost
Courier service
Free Images
Mail delivery nationwide: 250 yen
About physical stores
Where is the store located?
The shop is located along Paseo Street in the station area of Fukushima City, Fukushima Prefecture.
There is a dog goods corner inside the select shop bloom.
Can I bring a dog?
Of course, you are welcome to bring your dog along.
All dogs, from small to large, are welcome.
We recommend trying on collars and harnesses before purchasing.
Is there a parking lot?
There is no parking lot at the store, but there is a paid parking lot opposite and next to the store.
There are also many coin parking lots nearby.
We will give you a parking ticket for purchases of 3,000 yen or more.
(Free parking times vary depending on the parking lot)
Can I reserve it?
We do not accept reservations via email or phone.
You can reserve items at the store after making a deposit.
Please contact us if you have any questions.